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Privacy Policy

Last updated: May 22, 2026

Pickle Time ("we," "us," or "our") operates a pickleball court booking platform in the Philippines. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

1. Information We Collect

We collect the following personal information when you use our platform:

  • Account Information: Full name, email address, and phone number
  • Booking Data: Court reservations, booking history, and scheduling preferences
  • Payment Proof: Uploaded images of payment receipts or transaction screenshots (GCash, PayMaya, bank transfers)
  • Location Data: City or area preferences used to find nearby venues
  • Usage Data: Device information, browser type, IP address, and platform interaction logs

2. How We Use Your Information

Your personal information is used for the following purposes:

  • Booking Management: Processing and confirming court reservations
  • Payment Verification: Verifying payment proof submitted for bookings
  • Notifications: Sending booking confirmations, reminders, and updates via email or SMS
  • Service Improvement: Analyzing usage patterns to enhance the platform experience
  • Customer Support: Responding to inquiries and resolving disputes
  • Legal Compliance: Fulfilling obligations under Philippine law

3. Data Sharing and Disclosure

We share your information only in the following circumstances:

  • Venue Operators: Your name, contact details, and booking information are shared with venue operators to facilitate your reservations
  • Tournament Organizers: If you register for tournaments, organizers receive your registration details
  • Legal Requirements: When required by law, regulation, or legal process

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Booking records and payment proof are retained for a reasonable period for dispute resolution and legal compliance. You may request deletion of your account and associated data at any time by contacting us.

5. Your Rights

Under the Data Privacy Act of 2012 (RA 10173), you have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Correction: Request correction of inaccurate or incomplete data
  • Right to Deletion: Request deletion of your personal data, subject to legal retention requirements
  • Right to Data Portability: Receive your data in a structured, commonly used format
  • Right to Object: Object to processing of your personal data in certain circumstances
  • Right to File a Complaint: Lodge a complaint with the National Privacy Commission (NPC)

To exercise any of these rights, contact us at support@pickletime.ph.

6. Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encrypted data storage and secure database access controls
  • HTTPS/TLS encryption for all data in transit
  • Regular security assessments and monitoring
  • Access controls limiting data visibility to authorized personnel only

7. Cookies and Tracking

We use cookies and similar technologies for session management, remembering your preferences, and improving your experience. These cookies are essential for the platform to function correctly. We do not use third-party advertising cookies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated "Last updated" date. Continued use of the platform after changes constitutes acceptance of the revised policy. We encourage you to review this page periodically.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

You may also file a complaint with the National Privacy Commission (NPC) of the Philippines at www.privacy.gov.ph.